Kubala Windows & Doors – SMS Communication Policy
TCPA Consent and SMS Policy
By providing your telephone number to Kubala Windows & Doors (“Kubala,” “we,” “our,” or “us”), you expressly consent and agree to receive communications from us, including but not limited to automated, prerecorded, or artificial voice calls, SMS text messages, and other electronic communications (collectively, “Communications”) for purposes related to your inquiries, quotes, service appointments, or promotional offers.
These Communications may include messages related to:
- Appointment confirmations and reminders
- Project updates or service information
- Promotional offers, discounts, or marketing messages
- Customer satisfaction surveys or follow-up messages
You understand and agree that these Communications may be sent using an automatic telephone dialing system (ATDS) or other automated technology, and may include prerecorded or artificial voice messages. Communications may be sent to your provided telephone number, including wireless/cellular numbers, even if your number is listed on a federal, state, or corporate do-not-call registry.
You acknowledge and agree that:
- Your consent to receive such messages is not a condition of purchase of any goods or services from Kubala Windows & Doors.
- Message and data rates may apply depending on your mobile service plan.
- Message frequency may vary depending on your level of engagement with our services.
Opt-Out Options
If you wish to stop receiving SMS or phone Communications, you may opt out at any time by using one of the following methods:
- Reply “STOP” to any SMS message you receive from us to unsubscribe from future text messages.
- Email: Send your request to csr@kubalawindows.com with “Unsubscribe” in the subject line.
- Phone: Call us at (413) 589-1010 and request to be placed on our internal “Do Not Call” list.
- Mail: Send your opt-out request in writing to:
Attn: Kubala Windows & Doors
34 Hubbard St,
Ludlow, MA 01056, USA
Please allow up to 10 business days for your preferences to take full effect. You may continue to receive administrative messages related to existing transactions or appointments even after opting out of marketing messages.
Customer Responsibilities
By providing your contact number(s), you certify that:
- You are the account holder or have authorization to provide consent for that number.
- You will promptly notify us if your number changes or is reassigned to another person.
- You understand your mobile carrier may charge you for SMS or voice messages according to your plan.
Call Recording and Privacy
If you call or receive a call from Kubala Windows & Doors, the call may be recorded or monitored for quality assurance, training, and compliance purposes. By communicating with us by phone, you consent to the recording and handling of your information per our Privacy Policy.
Waiver of Liability and TCPA Acknowledgment
By providing consent, you acknowledge that you have read and understood this SMS Policy and that you are voluntarily agreeing to receive Communications from Kubala Windows & Doors. You further acknowledge that you are waiving any rights or claims under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and similar state or federal laws to the extent permitted by law.
Contact Information
For any questions about this SMS Policy or your communication preferences, please contact:
Kubala Windows & Doors
Attn: Kubala Windows & Doors
34 Hubbard St,
Ludlow, MA 01056, USA
Email: csr@kubalahome.com
Phone: (413) 589-1010